Posts Tagged ‘Tech Support’

Electronic Challenges

May 27, 2013

Boy! Am I ever challenged!

Yesterday I decided to look up whether I had won anything on any of my lottery tickets from my birthday last Saturday.   Somehow I ended up in something that told me to download in order to see results (winning numbers). I hesitated to do so. I kind of remembered getting into trouble awhile back when I downloaded something and it entirely changed my toolbar and all kinds of other things I use every day. But-like a fool-I clicked on that download button. It took me to all kinds of pages and I just kept moving forward and complying…UGH! I hate when I comply when I just know that I shouldn’t be.

Well, I was right about my feelings-what a mess! I was so frustrated with the new look of my toolbar. I paid the price for about 20 minutes trying to figure out how to undo what I had downloaded.  I did eventually come to several places where they allow you and walk you through the process…but there were some instructions I did not entirely understand and, frankly, I was afraid to select anything when I came to those. So..I started looking at the toolbar and saw some things that were new and interesting. One was a drop down with radio stations….I thought, “Oh, that’s cool, I can listen to WHYY radio without having to think about looking for their link!”  So I fooled around for a few seconds and turned on some station which had 80’s hits…not MY favorite, but my partner was sitting right next to me and they ARE her favorite-she’s an 80’s girl in terms of music, anyway. So that was fun.

Then I realized that when I tried to open a new link, it took me into a MyWebSearch Home Page powered by Google. Now that was what took over my computer the last time I got into trouble and I hated that at the time. But this time after about 15 minutes of frustration, I realized that all of the icons for so many favorite places to visit were under the window…Facebook, You Tube, LinkedIn, CNN, Pinterest, ebay and others…so that seemed like fun!  I was starting to realize this might be a good thing.  I was annoyed that when I went to  open a new page,  it took me to the page I just mentioned instead of the Google home page. Then I realized that I still have my Google search window and that takes me to the Google home page.  That’s good, right? I still have access to Google’s  cute commemorative pictures!

So I guess I am writing today to tell you that you might want to try this…a new toolbar from MyWebSearch…It’s working for me and I am, frankly, quite delighted! Lots of what’s on here will make my life easier…so I am proud to say that I am learning to look for what might be good in the midst of my traumas.

Now on to the the next technological challenge…#?/%+^@#..wish me luck, I sure need it!

This is MeddlingMom….have a wonderful week…

Too much to do! and think about! ALWAYS!

April 4, 2011

I was wondering what to write about, what might interest people and I realized that in the course of a day or a week, I am exposed to so much information that I can barely breathe…much less figure out what to write about…..the problem is that I receive way too much e-mail from way too many organizations, individuals, stores and of course, there are those newsletters and blogs.  I am exhausted over the responsibility I feel to learn about everything, to be knowledgeable, to be up-to-date on current events (in this area I am waaaybehind) and to just feel like I have my head on straight!

Does anyone else feel this way or am I simply nuts? It seems daily living has become so complicated…the details of keeping up are mind-boggling.  I’ll give you an example:  I was online the other day looking at my bank accounts.  I saw a $3.00 fee for making too many transfers from one account to another in a month’s time (I made 3).  Let’s get real…these are ELECTRONIC transactions!!! Is there someone who has to do something about the transactions which would justify a fee?  Yes, I realize they have technicians who keep all of their computer systems running smoothly.  While on the phone, I asked one more time about the fee I pay monthly for having a checking account.  I was told if I had a direct deposit automatically into the account, I would have no fee.  Since I am self-employed and have a very small business, there is no check from payroll.  Then I was told if I wanted to have an electronic, paperless acoount, I could have it for free.  That would mean I would have to do all transactions at the ATM machine.  I usually use that for deposits anyway, but…I didn’t think to ask whether that meant I could no longer go to  a teller inside the bank or whether the restriction was only for the teller at the drive-up window…hmmm…..then again, I do stop and think about what a bargain it is to have the use of an account for just a few dollars (not as few as it used to be, I might add). Really, we Americans don’t realize how much we have!  Why should the account be free when the bank is providing a service…they should receive something, right?  I mean they have a  building and employees at the local branch, heat, electric, phones…they do have to pay for all of this…

I digress.  the point is that this is one little minor aspect of my life.  When did everything become so complicated? Was I asleep for 20 years?  Another thing that makes me insane…I purchased a camera recently…and a printer…the only thing that was included as far as instructions was the “Quick Guide”…no REAL information came with either of these items, nothing to tell me how to use the new item and the features  and how they work!  It’s unbelievable…they tell you to go online to their site and that’s where the information is! If you’re lucky, there is an actual manual that you can download…otherwise, there is all kinds of info, so much that it is damn near impossible to decipher which information you need to read to resolve your issue.  Remember, you are only on the site because you have no idea how to use the new item…all you really wanted was a manual in English that is clear and complete.

I can’t believe I am even burdening you with such nonsense, but the truth is…these “things” seem to take up so much time and energy!  Imagine if you were hard-of hearing and couldn’t hear the voice prompts?  Oh, dear, never thought of that before, but those days are probably coming…

I have no solution for this stuff, except to remember how lucky you are to be here and to have LIFE.  The truth is… being flexible and not taking life too  seriously is just about all you have available to deal with these situations. Being flexible in your thinking can help you to survive the crazy, over-stimulating world we live in today!  Just laugh or sing out loud and be sure to appreciate that you are speaking to a human on the phone, someone who is trying to help you…rather than a recording.

On another subject, I have started exercising in the mornings.  Did you know that ON DEMAND has exercise routines for free?  We’re talking … just about any kind you could imagine, yoga, core, dancing, and every aspect of these in as little time as 8 minutes.  They also have meditation in the same area.  This morning I did a Hip Hop session.  It was pretty basic, but it got  funny as one movement that was introduced simply didn’t work for me. It was one of those deals where you use one foot and leg and the reverse arm at the same time…quickly…I didn’t really focus too much on making it happen. I just kept moving (that’s the idea, right?) and I actually found myself laughing out loud at how bad I was with this one particular move!  Silly, but it was fun and I got in some exercise.  The challenge is to do a routine every day and to gradually add more time (and maybe some weights) to it.

It’s true, one of the few things you can count on is… to be flexible in your thinking and to anticipate that adapting will be needed often in your life will make your life much easier…EXPECT to have to be flexible…The tree that bends weathers the storm….

This is MeddlingMom…have a great day!

Technology Update

October 6, 2010

I  recently wrote about the trials and tribulations of copying a video on my dvd recorder and being able to watch it on a different dvd player.  After I wrote that blog entry, I decided to call tech support for the player on which I wanted to watch the dvd.  I was told that it should play and that if it didn’t, I hadn’t finalized the recording. I said that I had because when I record it tells you that it is finalizing when you complete recording. I thought I should check out the recorder to see if there was something I had missed. I got out the manual and discovered that going in to another menu, my dvd’s had finalized except that on each one the last 4 minutes had not finalized.  I corrected the problem by finalizing each one…it only took about a minute on each because only 4 minutes hadn’t been finalized earlier…so…voila! I now can view the discs on other dvd players!  Hope that helps you!

This is MeddlingMom

Technology AGAIN! It’s exhausting…

September 28, 2010

Here I am again. While I try to be calm and cool about it, technology has me by the YOU KNOW WHAT.  I have a wonderful piece of equipment which can copy videos and DVD’s onto each other.  Yesterday I decided it was a good time to copy a video from a daycare I had years ago in Drexel Hill.  Some time in the next few months, we will be having a reunion of the parents and children (who range from age 16 to 18 years of age now).So I diligently made 7 copies..

Just now I decided to view the DVD’s on another of our DVD players. Sometimes DVD’s won’t play on all DVD players. So far I have tried 3 of the discs and none of them-NOT ONE-works. The machine tells me “no disc”.  I go through a variety of emotions , the first one being “I must be insane.”  Did I not just do everything I need to do to copy the video for 7 people? WHY CAN’T THESE MACHINES JUST DO WHAT THEY ARE SUPPOSED TO DO? WORK – ALL THE TIME– Make me happy.  Apparently you also need to know what kind of DVD’s your player will accept.      

I will check out the other 4. I am not expecting much. Then later, I wil try all 7 on yet another DVD player in our house. Ugh! I just HATE all of this..People today assume that everything is routine, run-of-the-mill, easy…for so many young people it is…BUT I AM 63 YEARS YOUNG!  Here’s the process for me.

              1. Determine what type of disc is compatible to use with my burner.

              2. Make sure video is re-wound to the beginning of the desired film.

              3. Insert video in machine, then insert disc.

              4. Press to vcr to make sure machine is on vcr mode.

              5.  Press PLAY and then quickly press dubbing.

              6.  Come back to the room when video has completed copying, in this case-87 minutes.

I did this 7 times and look at my reward!!!  (Not that I was looking for a reward…I just wasn’t looking for a lot of nonsense.)  As I’ve heard before, “No good deed goes unpunished”- I hate that saying. I don’t really believe it, but it appears to be true in this instance.

And after all of this, I have to figure out what the problem is and possibly record these all over again.

This is MeddlingMom…I hope technology is working for you.

Technology-here’s real help for those who are challenged!

September 17, 2010

Several months ago, I received a message from my daughter who knows just how technologically challenged I am. I am self-taught on the computer.  I do pretty well, but there is so much that I don’t know how to do, especially when it comes to refining work. There is a new-ish company called FloH Club (as in Florence Henderson of Brady Bunch fame).  Florence Henderson who is in her 70’s felt that there was a need for tech support for seniors. Don’t worry if you aren’t a senior citizen;  FloH Club does not discriminate if you are not a senior and need help.  Becoming a member has made such a difference to me; I feel such relief.  For $25/month or $250/year, I can call anytime I need help with my computer and anything related to the computer.  This is great for the Baby Boomers…I no longer feel so vulnerable when I need help understanding what to do when I receive weird messages (and I know you receive these, too!).

FloH Club even gives you a link on your desktop; when you need help, you simply open it, click on and it issues you a ticket number.  You call and give that number to the tech who will be working with you.

Another site for those who are challenged…check out eldergadget…if you google “floh club”, you’ll come up with some other helpful sites for the “challenged”.

This is MeddlingMom…good luck with your computer, etc.


December 14, 2009

This is MeddlingMom

Today I decided to try to figure out why I can’t get any results when I do a mail search in my Yahoo account. I get zero results…My daughter suggested to me that the 55,000+ unopened e-mails could be the problem and that perhaps I should seek help from Yahoo on how to purge most e-mails quickly.  I contacted Yahoo via IM and at first the person seemed to be willing to help me. He asked me several questions to secure my account and then asked me what my security QUESTION was.  I said I had no idea what the question was, but if he gave me the question, I could certainly give a correct answer.  That didn’t work for him. He then told me he wouldn’t be able to help me without the question. I even said,”Is it related to my mother, where I was born or my pet?” He couldn’t have cared less. He was DONE.  At that point I tried to go into my account and find the question in order to change the question. When I went in there it stated that I needed to tell them the question in order to change the question…UNBELIEVABLE! What nonsense. When did the QUESTION become a part of the quiz? I mean I have umpteen usernames, passwords and security questions.  As you probably have done, most of these are the same with a few exceptions…but the questions? These are pretty familiar, a few that are used by everyone…in what city were you born..duh….

By the way, the guy was gone! He left me high and dry…most of all, alone.  Oh, he did assure me that the problem was not due to the huge number of e-mails.  So here I am, it’s been determined that there is actually a technical problem and the tech support has signed off…Unbelievable!

When I went back in to try to change the question (so I’d KNOW what my question was and be able to get tech support), I came across a page that said I should give them another e-mail address as a backup-they will send me an e-mail to verify that that is my e-mail. I immediately get a message on my screen that the new address is unverified (in red, of course) and another message that states that I cannot have 2 Yahoo accounts open at the same moment on the computer.  So I then have to close out of Yahoo, go into the second account, open the e-mail to verify that it’s mine.  I can’t even remember what happened then, whether the verification e-mail said they should have a cell phone number for me or whether I went back to my primary account in search of the security question and came across something telling me to supply a cell phone number. Long story short, I supplied the number and immediately received a text message giving me instructions to give a code somewhere or send a text that says “STOP!”.  I sent the text to STOP.

So here I am right back where I started, but a number of hours later, no resolution and absolutely no confidence in Yahoo’s commitment to provide technical support.

How does one reach a real person at Yahoo;  I need to have a conversation.

Have a good night…and wish me luck as I pursue this.  For the record, I  have yet to see any question or place to answer a question.

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